There are several things you can try to resolve problems with the SystemInfo scan not working.
Get the latest version
Make sure you have the latest version of SystemInfo installed. We update SystemInfo regularly to ensure compatibility with the latest hardware.
Check HPET settings
SystemInfo hardware monitoring requires HPET (High Precision Event Timer) to function. Make sure HPET is enabled in your BIOS settings. Check that your motherboard BIOS is up to date.
Problems with installing SystemInfo
If you are running into problems when installing the latest SystemInfo update, you may have corrupted files in the Windows installer cache. The easiest way to fix this is to uninstall Futuremark SystemInfo using a third party uninstallation tool, such as Revo Uninstaller, that can clean up corrupt or conflicting files in the Windows cache.
How to disable SystemInfo scanning
As a last resort, you can disable SystemInfo with the SCAN SYSTEMINFO setting on the OPTIONS screen. SystemInfo does not affect your score, but please note that results without SystemInfo details cannot be validated.