FAQ

Can I compare scores from different benchmarks?
You cannot compare scores from different benchmarks, the aim of benchmarking is to run the same test on every system. This is the only way you can compare r...
Can I compare scores from different versions of a benchmark test?
In general, benchmark scores are comparable across different versions of a specific test. We aim to ensure that benchmark scores remain comparable and relev...
Can I compare 3DMark results from Apple and Android devices?
Yes, scores from benchmarks with the same name can be compared across platforms. For example, you can compare a Sling Shot score from an Android device with...
Why is my frame rate so low?
It is normal to have low frame rates when you run 3DMark. It does not mean that there is anything wrong with your PC. Benchmarks are designed to place a he...
Why did I get a score of 0?
UL benchmarks usually produce one overall score and a set of sub-scores. You only get an overall score when you run a benchmark with the default settings. ...
What is Futuremark SystemInfo?
UL benchmarks use a component called SystemInfo to identify the hardware in your system. SystemInfo scans your PC and stores information about its hardware ...
It says my graphics driver is not approved. What does that mean?
We test each vendor's drivers against our driver approval policy and our benchmark rules to ensure they do not unfairly influence or manipulate benchma...
I'm having problems viewing my result online
On the Result screen, there is a VIEW RESULT ONLINE button. If the button doesn't seem to do anything, or you get an error message, please check for th...
I lost my benchmark license key
If you have a 3dmark.com account, and you have submitted at least one benchmark result, you can find all of your license keys on the Settings screen on 3dma...
Problems activating a license key
UL benchmark license keys tend to follow the format below, PRODUCT-EDITION-XXXXX-XXXXX-XXXXX-XXXXX where PRODUCT specifies the benchmark, such as 3DM for ...
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