This message appears when we cannot identify your hardware. The most likely cause is either that your hardware is very new or quite rare. It does not affect your score if your CPU is not recognized.
First, make sure you have the latest SystemInfo module installed. This is a common component used in many UL benchmarks to identify the hardware in the system being tested.
If your processor is still not recognized, open a new support ticket and include a link to your result and the details of your processor. We will update our database and then your hardware will be recognized and shown correctly.